We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Contact@hurricanetcgs.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Contact@hurricanetcgs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@hurricanetcgs.com.

Return & Refund Policy

At Hurricane TCGS, we want you to be happy with your purchase. Please review our return and refund policy before placing your order.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, your item must be:

• Unworn, unused, and unwashed
• In the same condition in which you received it
• Free from stains, odors, pet hair, or other signs of use
• Returned with any original tags or packaging, when applicable
• Accompanied by proof of purchase or your order number

Items that do not meet these requirements may not be eligible for a refund.

Custom & Personalized Items

Because custom, personalized, or made-to-order products are created specifically for you, all sales of these items are final unless the product arrives damaged, defective, or we made an error with your order.

Please carefully review sizes, colors, designs, names, and other customization details before submitting your order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact Hurricane TCGS as soon as possible.

Please include your order number, a description of the problem, and clear photos of the item so we can review the issue.

If we determine that the item is defective or that Hurricane TCGS made an error, we will work with you to provide an appropriate replacement or refund.

Size & Fit

Please review the sizing information provided on the product page before ordering.

Ordering the wrong size does not qualify as a damaged or defective product. Standard, non-customized items may still be eligible for return if they meet the return requirements listed above.

Return Shipping

Unless the item is damaged, defective, incorrect, or the result of an error by Hurricane TCGS, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning merchandise. Hurricane TCGS is not responsible for returned packages that are lost in transit.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund to your account.

Shipping charges are not refundable unless the return is due to an error by Hurricane TCGS.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged, defective, or incorrect:

• Custom or personalized merchandise
• Made-to-order merchandise
• Items that have been worn or washed
• Items damaged after delivery
• Clearance or final-sale merchandise
• Gift cards

Exchanges

For standard merchandise, please contact us if you need a different size or item. Exchanges are subject to product availability and the condition of the returned merchandise.

Custom or personalized merchandise cannot be exchanged unless there is a defect or an error with the order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Once an order has entered production, been customized, or shipped, we may not be able to cancel it.

Contact Us

If you have questions about a return, refund, exchange, or damaged item, please contact Hurricane TCGS through the contact information provided on our website.

Please include your order number whenever contacting us about an existing purchase.

Hurricane TCGS reserves the right to refuse returns that do not meet the requirements of this policy.